Delivery, Shipping, Returns & Refunds

Payment

• For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options via CC Avenue
• For all International transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) via Stripe
• The cash-on-delivery option is currently not available

Shipping within India

• Shipping is free to all pin codes within India
• Delivery within 7-10 business days on ready inventory
• For pre-orders, due to the complexity of craftsmanship and materials involved, approximate delivery times vary from 10 days for stoles to 30 days for shawls

International orders

• A flat rate of US$45 per order is charged
• Delivery within 12-14 business days up to port of destination for regular inventory
• Delivery times to the final destination may vary depending on customs clearance and internal logistics
• Duties and taxes in the country of import are additional if charged and must be paid to the shipping company at the time of delivery

Returns and Refunds

Refund not applicable: In case of any unacceptable manufacturing defect, our artisan-made products are eligible for repair or replacement within 15 days of purchase at the sole discretion of Coonoor & Co.

Upon receipt of your purchase, kindly note the following:

• Do check for and photograph any defect and email an image of the same
• Refund not applicable
• Do retain the original invoice, labels, tags, authenticity cards, packaging and box in case of return of your purchase for repair or replacement; Coonoor&Co will arrange for pick-up from the delivery address
• Upon receipt, the item will be processed in reference to your complaint. If eligible, your product will be replaced at the discretion of Coonoor&Co and dispatched within two weeks, subject to availability
• Don’t hesitate to get in touch with our team within seven days of receipt via:

Email: hello@coonoorandco.com 

Call/WhatsApp: +91 72045 87711 (Monday – Saturday 9:30 am – 5:30 pm IST)

Refund Policy

• If your purchase meets the eligibility criteria, we will happily exchange and offer a fresh piece.