Delivery, Returns & Refunds
Payment
- For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options via CC Avenue
- For all International transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) via Stripe
- Cash on Delivery option is not currently available
Shipping within India
- Shipping is free to all pin codes within India
- Delivery within 7-10 business days on ready inventory
- For pre-orders, due to the complexity of craftsmanship and materials involved, approximate delivery times vary from 10 days for stoles to 30 days for shawls
International orders
- A flat rate of US$50 per order is charged
- Delivery within 12-14 business days up to port of destination for regular inventory
- Delivery times to the final destination may vary depending on customs clearance and internal logistics
- Duties and taxes in the country of import are additional if charged and must be paid to the shipping company at the time of delivery
Returns & Refunds
We are currently unable to offer refunds; however, our artisan-made products are eligible for full replacement within 15 days of purchase, at the sole discretion of Coonoor&Co, in the event of any unacceptable manufacturing defect. Upon receipt of your purchase, please note the following:
- Do not remove tags
- Do check for and photograph any defect and email an image of the same
- Do not alter or modify the product in any manner
- Do retain the original invoice, labels, tags, authenticity cards, packaging and box in case of return of your purchase for repair or replacement; Coonoor&Co will arrange for pick-up from the delivery address
- Upon receipt, the item will be processed in reference to your complaint. If eligible, your product will be repaired or replaced at the discretion of Coonoor&Co and dispatched within two weeks, subject to availability (in case of replacement)
- Don’t hesitate to get in touch with our customer care team with seven days of receipt via:
Email: hello@coonoorandco.com
Call/WhatsApp: +91 72045 87711 (Monday – Saturday 9:30 am – 5:30 pm IST)