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Delivery, Returns & Refunds

Payment

  • For Domestic orders, we accept all major debit & credit cards (including Mastercard, Visa & American Express), Net Banking options across major banks as well as recognized Wallet & UPI options via CC Avenue
  • For all International transactions, we accept major Credit Cards (including Mastercard, Visa & American Express) via Stripe
  • Cash on Delivery option is not currently available

Shipping within India

  • Shipping is free to all pin codes within India
  • Delivery within 7-10 business days on ready inventory
  • For pre-orders, due to the complexity of craftsmanship and materials involved, approximate delivery times vary from 10 days for stoles to 30 days for shawls

International orders

  • A flat rate of US$50 per order is charged
  • Delivery within 12-14 business days up to port of destination for regular inventory
  • Delivery times to the final destination may vary depending on customs clearance and internal logistics
  • Duties and taxes in the country of import are additional if charged and must be paid to the shipping company at the time of delivery

Returns

Our artisan-made products are eligible for repair or replacement within 15 days of purchase at the sole discretion of Coonoor&Co in case of any unacceptable manufacturing defect.

Upon receipt of your purchase, please note the following:

  • Do not remove tags
  • Do check for and photograph any defect and email an image of the same
  • Do not alter or modify the product in any manner
  • Do retain the original invoice, labels, tags, authenticity cards, packaging and box in case of return of your purchase for repair or replacement; Coonoor&Co will arrange for pick-up from the delivery address
  • Upon receipt, the item will be processed in reference to your complaint. If eligible, your product will be repaired or replaced at the discretion of Coonoor&Co and dispatched within two weeks, subject to availability (in case of replacement)
  • Don’t hesitate to get in touch with our customer care team with seven days of receipt via:

 

Email: hello@coonoorandco.com  | Call/WhatsApp: +91 72045 87711 (Monday – Saturday 9:30 am – 5:30 pm IST)

 

Refund Policy

  • If your purchase meets the eligibility criteria, we will happily exchange and offer a fresh piece.

 

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